Giant corporation ignoring your repeated and valid pleas? After exhausting traditional methods of complaint resolution, including, but not limited to, at least calling at least once and escalating to a supervisor, try "Faxing For Dollars," another get-em-by-the-balls technique described by Ron Burley in his book, Unscrewed: The Consumer's Guide To Getting What You Paid For.
1) Draft a good, cogent, spell-checked, grammar-checked one-page complaint letter (here's how), with your full contact information.
2) Find the fax numbers for executives. These can be found by Googling for: SEC filings, Financial documents, often found in company's investor relations section, press releases, Internal promotional events, like charity auctions and golf tournaments, sales materials, contracts, other legal documents...
Be sure to look at the roster of executive officers on the company website, and cross-reference it with the management information available for most companies under finance.google.com
3) After harvesting as many executive fax numbers as you can, fax them all copies of your complaint letter, again, again, and over again, until you receive a call on your telephone. If you don't have a fax machine, you can send faxes online with a service like eFax.
4) When that happens, keep your head screwed on, and your voice even and professional. Burley says say something like, "Thank you for calling. I realize that you are a busy person, so I hope that we can come to a quick resolution of the matter."
Tuesday, August 21, 2007
More from Consumerist on getting the better of corporations who are trying to ignore you